Terms & Conditions

Terms & Conditions

These terms and conditions regulate the acquisition of the products offered by the bazaar mondiale.com who owns Ideamobile Unipessoal, Lda. (Hereinafter referred to as BAZAR MONDIALE)

The purchase of any product implies the full and unreserved acceptance of each and every one of the Terms and Conditions indicated herein. apply to visitors to this Website and to any transactions of a commercial nature carried out through the www.bazarmondiale.com online store.
The Terms and Conditions may be modified without prior notice, so it is advisable to read their content carefully before purchasing any of the products offered.

1. IDENTIFICATION
Company name : Ideamobile Unipessoal, Lda.
Trade name : BAZAR MONDIALE
NIF: 507 644 425
Registered office : Rua dos Gentios nº 108, Loja 11 – 4580-732 SOBROSA PRD (PORTUGAL)
Commercial Register: 507 644 425

2. CONTACTS

Phone: +351 223 225 874 (Opening hours 09:00 – 12:00 / 14:00 – 17:00 weekdays)

Email: [email protected] .

3. CUSTOMER ACCEPTANCE

By visiting BAZAR MONDIALE you imply the acceptance of these General Terms and Conditions by the user customer, hereinafter referred to as (e-Shoper).
BAZAR MONDIALE reserves the right to change, without prior notice, the terms of use and other regulations published on the website. We therefore advise you to regularly consult the terms and conditions applicable at the time of use and their most recent amendments.

4. PRICING

4.1 The final prices of all products, as well as their characteristics, promotions, discounts, etc., are reflected in each of the items that appear on the www.bazarmondiale.com platform

4.2-The products have VAT included. the rate of 23%, except for companies that are authorized to make inter-community transactions, the shipping costs are the responsibility of the e-shoper, additional services such as White Cotton will be charged separately and according to the conditions of sale of the same.

4.3-The prices of the products may change at any time. In such cases, the applicable price will be the one in effect on the date of the order. In any case, the final cost will be communicated to the e-shopper in the electronic purchase process (cart) before formalizing its acceptance.

4.4-Data Entry Error. An order that is placed for a certain product but whose price is wrong, BAZAR MONDIALE reserves the right to cancel the order and refund the customer the amount paid.

5. PRODUCTS

5.1-The products offered, together with their main features and prices, appear on the screen.

5.2-BAZAR MONDIALE reserves the right to decide, at any time, the products and/or services offered to customers. Thus, BAZAR MONDIALE may, at any time, add new products and/or services to those currently offered. BAZAR MONDIALE also reserves the right to withdraw or cease to offer at any time, without prior notice, any of the products offered.

5.3-The proposals submitted by BAZAR MONDIALE are valid within the limits of the available stock.

5.4 The purchased product may suffer, due to the availability of the manufacturer, non-substantial modifications in the components, characteristics or features of the batch that composes it, provided that it does not detract from the qualities and characteristics advertised. Likewise, this information may contain inaccuracies or typographical errors, which may be changed, corrected or deleted at any time. BAZAR MONDIALE may, at any time, make changes or modifications to the products. THE IMAGES PUBLISHED ARE FOR ILLUSTRATIVE PURPOSES ONLY.

5.5 The e-shopper must, in any case and before buying an item, make sure that it is suitable for the use he wants to give it. The e-shopper is responsible for complying with and respecting the indications and recommendations for use and safety, in the case of items with assembly Bazar Mondiale advises to fix and/or hold the furniture in order to avoid possible accidents arising from the fall of the furniture. To prevent them from falling, they must be fixed to the wall with the necessary accessories and hardware depending on the type of wall.

Even after assembly, certain precautions must be taken:
– Do not place a TV or any other heavy object on top of furniture that has not been designed for this purpose.
– Place heavy items in the bottom drawers.
– Do not let children climb or hang on drawers, doors or shelves.
– Check the stability of the furniture.
– Do not let children climb on furniture and open more than one drawer at a time.
– Install devices that attach furniture to the wall. Do the same with the appliances you put in it.

– Do not place products with corrosive components on top of the worktops or other places on furniture such as air fresheners, alcohol derivatives or corrosive liquids, candles, incense, etc.

Bazar Mondiale is not responsible for injury or damage caused by failure to comply with the above recommendations.

With regard to hammocks, sun loungers and similar items, to ensure their stability, Bazar mondiale recommends that you tighten the screws at least once a year.

Before each use, make sure that the assembly is adequate, that the screws are properly tightened and that the item is in perfect condition for optimal use, thus avoiding possible damage due to falling or pinching of the fingers.

6. ORDERING

6.1-To make any purchase on the www.bazarmondiale.com, it is mandatory that the e-shoper is of legal age.

In addition, the e-shopper will need to register at www.bazarmondiale.com through a data registration form where you provide BAZAR MONDIALE with the information necessary for the contract; data that in any case will be true, accurate and complete information about your identity The e-shoper must give his express consent when accepting the privacy policy of BAZAR MONDIALE.

6.2-We recommend that the customer print or keep a copy of the conditions of sale of the order, as well as the proof of receipt sent by BAZAR MONDIALE by e-mail.

6.3-Order Preparation

When the e-shopper places their order through our website, they must fill in the form presented completely.
Before confirming the order you must review it to verify that all the data is correct (CART). BAZAR MONDIALE is not responsible for the information sent by the e-shopper, whether by e-mail or at the time of ordering, such as errors or incomplete or inconclusive information.

6.4-Order Confirmation

If the customer has placed their order on the website and after confirming it, an automatic order confirmation email will be sent. If the e-mail indicated by the customer is wrong it will be processed upon receipt of your payment.

6.5-Order Cancellation

The e-shopper can cancel your order, unless the order is already ready to be shipped or if it has been placed with a personalized product. BAZAR MONDIALE does not accept the cancellation of an order that contains any item(s) customized according to specifications sent by the e-shoper.
Unless otherwise stated, the e-shopper may cancel your order by phone or email.

6.6-Availability of Products

The availability of the products and their prices are valid according to the limit of available stock.
If BAZAR MONDIALE does not have a product available within the indicated period, due to the impossibility on the part of its partners, the e-shoper will be informed about the status of their order via email. Thus, the e-shopper can choose to cancel their order, reschedule the delivery or choose another product.

6.7-Invoice / Receipt

The order placed online by the e-shoper does not serve as an invoice, but as proof of purchase, whatever the type of order and payment request, the e-shoper will only receive the invoice together with the goods at the time of delivery. In the event that the e-shoper makes a signal, an invoice/receipt will be issued with reference to the value and the order.

7. PAYMENT

7.1 – The e-shopper can pay through the following payment methods:

– ATM Reference (Portugal)

– Authorized Credit Cards

(Visa, MasterCard, American Express)

– MB WAY (Portugal)

-Klarma

– Bank transfer;

– PayPal.

Payments via Paypal will be handled in Euros and the exchange rate will be the one used by PayPal.

7.2 – Failure to Pay

BAZAR MONDIALE reserves the right to refuse to make a delivery or fulfill an order from a customer who has not paid, in whole or in part, for a product order. The e-shopper is obliged to pay the inherent costs such as shipping, packaging.
All payments must be made within 15 working days of registering. After this period, the order will be canceled.

7.3 – Reservation of Title

BAZAR MONDIALE remains the owner of the goods until full payment.

8. Delivery Policy

8.1-Orders will be delivered to the person and at the address indicated in the order. Orders will be delivered to the customer through the logistics operator(s) selected by us. The parcel will be considered delivered at the time the carrier delivers it to the customer, and he signs the delivery receipt.
The customer must check the condition of the products upon receipt and indicate any anomalies on the delivery receipt. If the product is damaged, please return it immediately.

8.2-Delivery times, and how we work directly with the factories, are always the date available at the factory and indicated at the time of purchase and always on working days, always depending on logistics and availability (with a tolerance window of approximately 10 working days). Failure by the carrier to comply with these deadlines may not, under any circumstances, compromise the liability of BAZAR MONDIALE. These deadlines are given to the customer when the products are shipped. The estimated delivery time is the one indicated next to each product. In the event that the order placed by the customer includes products from more than one manufacturer, the highest delivery time prevails, unless the customer wishes to receive his order in stages, for this purpose he must mention it by e-mail addressed to BAZAR MONDIALE via e-mail [email protected], This option also requires full payment of the order.

8.3-All orders placed on this website will have an approximate delivery time of 90 working days. After this time and if BAZAR MONDIALE is unable to deliver the order, the amount paid by the customer will be refunded by the same method that the customer used for payment as specified.

IMPORTANT: The Home delivery service (free shipping) does not include the entry or departure to the home and is made by (DHL), (GLS) or another logistics operator that meets the distribution requirements for items in the home row, so it will be the responsibility of the e-shoper, the assembly, and movement of the purchased item(s) into the desired space. On Saturdays, Sundays and public holidays there are no shipments or deliveries. To request another type of service such as Home plus or White Cotton, you must select them at the time of checkout of your purchase. Deliveries made by a specialized logistics operator selected by Bazar Mondiale in the transport of furniture and delicate items.

BAZAR MONDIALE has a personalized delivery service with assembly. WHITE COTTON aims to satisfy the customer, so for a more professional and VIP service this service is always on request and requested at the time of check-out you can request a quote and we will contact you to clarify doubts and expose our values and schedules.

9. PACKING

The products are packed and packaged in such a way that they arrive at the place of delivery in perfect condition, taking into account customer satisfaction.

10.RETURNS

10.1- According to the Consumer Law, the Buyer may terminate the sales contract within 14 days of receiving the goods without stating the reasons. In order to terminate the purchase contract, the buyer has 14 days after receiving the goods, during which he must submit a declaration to the seller in this regard. The buyer then receives a claim number (ticket), which must be attached to the returned goods. Returns without this number will not be accepted. In case of return of the items, the return to the seller’s warehouse will be paid by the Customer. The seller will collect the goods within a maximum of 14 days after the goods are prepared in the original packaging for shipment; unless the buyer arranges the return at their own expense. Returns must then be executed immediately, i.e. no later than within 14 days, to the following address: Rua dos Gentios Loja nº 11 , 4580-732 Sobrosa PRD Portugal The products must be properly packed in the original packaging, ready for collection and transport and placed at the entrance of the residence. If, upon inspection, the returned item is in a different condition from that in which it was originally sent to the recipient – such as any mechanical damage arising from assembly or disassembly, among others – we reserve the right to deduct the cost of replacement parts or the loss of value caused by such damage. The Buyer will receive the refund within approximately 14 days via the same payment method used for the purchase, unless otherwise agreed with the seller, provided there are no additional hidden costs for the same.

Special request and or customized goods
Returns, cancellations or refunds do not apply to personalised goods, which is provided for by law:
“Supply of goods produced or ordered in accordance with consumer specifications or manifestly customized cannot be returned.”
All goods that are ordered with any alteration to their normal measurements or with colors different from those shown in the product photos cannot be returned.
Only finishes indicated on the product sheet “same as the photo” will be considered for return purposes.

The items that can be found on this site have sizes and colors that are as close as possible to the genuine, but we remind you that in some cases they may not correspond 100% to reality. For specific cases, please check all the information with the technical department before ordering, as returns for technical reasons will be the sole responsibility of the e-shoper.

Alternatively, photograph the damage and send the photo to the [email protected] email within a maximum of 24 hours so that we can activate the transport insurance.
Important: Claims for damage in transport will only be accepted up to 24 hours after delivery. After that, damages caused by improper use are considered for the purposes of claiming, and the customer is responsible for the return and shipping costs, as well as their repair. The verification of the condition of the product is considered to have been carried out once the Delivery Note has been signed.

Any package received at our facilities without identification of the sender or sent on cash on delivery will not be accepted.

The information regarding the right of the consumer (private customer) to withdraw from the contract is described in detail in Decree-Law No. 143/2001 and Decree-Law No. 82/2008.

Regarding the right of termination of the contract by Companies, Institutions, Liberal Professionals and Sole Proprietors, the general law of the Civil Code Portuguese applies, namely the rules set out in Decree-Law 67/2003.

You can resolve questions about returns and other occurrences by:

Customer Service
Phone: +351 223 225 874- Mon to Fri. 9:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m.
Email: [email protected]

10.2 Due to error, defect of origin or visible damage in transit. We advise you to make an inspection at the time of receipt of the ordered items and only then sign the receipt of the same. The handling and opening of the original packaging is the responsibility of the e-shopper or their representative. BAZAR MONDIALE is only responsible for the return shipping costs if there is an internal error, defects of origin or damage caused by transport, in this case(s) the customer must mention in Doc. of the carrier (CMR) the reason for the return as well as documenting it, photograph the damage and send the photo to the e-mail [email protected] within a maximum of 24 hours so that we can activate the transport insurance, and proceed with the replacement and/or compensation.

If the customer wishes to exchange for a different item, the return and shipping costs will be the responsibility of the customer.

Important: Claims for damage in transport will only be accepted up to 24 hours after delivery and that are described in the carrier’s CMR. After that, damages caused by improper use are considered for the purposes of claiming, and the customer is responsible for the return and shipping costs, as well as their repair. More information click here.

10.3-Condition of the packaging

Returned items must be in perfect condition, complete and properly packaged in the original packaging and without any sign of use.
In case of return due to customer error, delivery and return will be the responsibility of the customer.

10.4-Customized Products

Returns, cancellations or refunds do not apply to personalized, i.e., made-to-order products, which is provided for in the following terms of the law: “Supply of goods produced or ordered according to consumer specifications or manifestly personalized cannot be returned.”
All goods that are ordered with any kind of alteration to their normal measurements or with colors different from those shown in the product photos cannot be returned. Only products with finishes with the indication “same as the photo” or “Photograph” on the product sheet will be considered for return purposes.

10.5-Upholstered Articles

Upholstery items such as sofas, chairs and armchairs are always made to order and upholstered in materials and colors chosen by the customer. As they are personalized items, they cannot be returned.

11-WARRANTY

Products purchased through www.bazarmondiale.com have a warranty period of 2 years from the date of invoice and delivery, covering manufacturing defects of the product.

In the event of a return due to a manufacturing defect, it will be evaluated by a competent technician. Once the manufacturing defect is proven, it will be repaired at no cost to the customer. Any package received at our facilities without identification of the sender or sent on cash on delivery will not be accepted.

In the event of a defect, the e-shopper must inform Bazar Mondiale of the lack of conformity within two months of becoming aware of it.

Bazar Mondiale is not responsible for damages caused by unprofessional installation, modified or manipulated products by the customer or by any other person not authorized by the manufacturer; as well as improper use, manipulation and/or short circuits, apparent signs of incorrect treatment. The product to be repaired or replaced must always correspond to the one sent by BAZAR MONDIALE by attaching the proof of invoice. In the event of a product repair, the customer may manage this repair directly, processing it and shipping it. To do this, you must contact Bazar Mondiale and ask for the necessary instructions, as well as RMA authorization (Request for Authorization for Return of Goods) through the email [email protected]

It is important that returns are perfectly packaged and protected, always using the original protections. . If the product arrives at BAZAR MONDIALE’s premises with damage attributable to a defective packaging or protection, the repair may not be covered by the warranty.

To avoid problems with the installation or handling of the purchased product, ensure that you have followed the installation and operating instructions contained in the user manuals.
If the purchased product still does not work properly, you should contact BAZAR MONDIALE immediately. By email [email protected] where you must mention the following data: Invoice number, Reference and name of the item.

OBSERVATIONS

The warranty does not cover damage caused by external factors such as increases or decreases in voltage, atmospheric phenomena, fire, water, abnormal use, accidental falls, or misuse by individuals or companies not authorized by Bazar Mondiale. Similarly, it does not cover wear and tear for hours or misuse or neglect hours before or during use and defects caused by incorrect installation or handling and storage. Warranty coverage claims are exempt for the natural loss of brightness or degradation thereof. Bazar Mondiale reserves the right to study each product returned by independent experts, it is without the warranty if it is demonstrated by the competent authorities that the breakage was caused by the customer, as well as partial breakage of the product to force the use of the warranty for return or refund of the product; In these cases, the expert’s costs will be borne by the e-shoper. Bazar Mondiale is not obliged to compensate the customer or third parties for the consequences of the use of the product, whether for direct or indirect damage, accidents with people, material damage unrelated to the product, loss of profit or loss of profits.

12-Decree-Law

Information regarding the right to withdraw from the contract by the consumer (private customer) is described in detail in Decree-Law No. 143/2001 and Decree-Law No. 82/2008.

Referring to the right to terminate the contract by companies, institutions, liberal professionals and sole proprietorships, the general law of the Civil Code Portuguese applies, in particular the rules established in Decree-Law 67/2003.

13-Privacy & Security

Bazar Mondiale unconditionally disclaims any liability for loss or damage of any direct, indirect or consequential nature arising from the products, use of or access to the Bazar Mondiale website, as well as links to third-party websites.

Bazar Mondiale does not guarantee that the individual segments of its website will function flawlessly. In addition, Bazar Mondiale rejects any responsibility for the manipulation of the Internet user’s computer system by unauthorized persons. Thus, Bazar Mondiale explicitly points out the danger of viruses and the possibility of targeted attacks on hackers. See Privacy & Security

National Centre for Information and Arbitration of Consumer Disputes – Faculty of Law of the New University of Lisbon – Telephone: 213847484 – Email: [email protected] – More information on the consumer portal (under article 18 of Law no. 144/2015, of 8 September)